| Position Title | : | Ticketing & Reservations Agent Cotonou |
| Department | : | Commercial |
BASIC FUNCTIONS
- Ensure the highest level of customer service at all-time whether by phone, email or in person
- Achieve assigned sales, ASKY Club enrollment and sales referrals targets
- Answer telephone calls and reply to emails from customers and provide accurate information
- Receive and provide prompt service to customers by offering them a solution to their travel needs
- Issue tickets, MCOs, BCBs according to the companies rules and regulations
- Correctly make bookings according to company standards (passenger contacts: telephone and emails, ASKY Club number, etc…)
- Prepare refunds for the finance department
- Perform coupons reconciliation with cash collected from sales
- Prepare daily, weekly and monthly sales reports
- Promote and enroll customers in ASKY Club
- Perform sales phoning and emailing
- Assist the call center in protection passenger call outs
- Handle assigned corporate customers and keep detailed records of sales
- Provide sales referrals to the CTO/ATO Supervisor and the sales executive
QUALIFICATION REQUIREMENT
- Diploma or Bachelor degree in sales or marketing management
- Bilingual
- Ticketing / Travel and tourism / Sales Certificate
- IATA/UFTAA qualifications (preferable but not essential).
- Minimum 3 years’ experience in a sales or commercial position
- Knolwledge of SABRE will be an added advantage
| Send your application to the following address: BP. 2988 Lome – Togo or Email: askyrecrutement@flyasky.comThe application must include: a curriculum vitae, a cover letter, a certified copy of birth certificate, a certified copy of certificate of nationality, certified copies of all diplomas and certificatesFor applications sent by mail, please clearly indicate the position you are applying for on the envelope. Only selected candidates will be contacted.Deadline for submission: December 26, 2024. |